| OptiOrg Roten | ||
| Organisation & Projektleitung | ||
| Morgenhölzlistr. 27a | ||
| CH-8912 Obfelden | ||
|
Switzerland |
||
| info@102.ch | ||
| Akronyme | ||
| ARM | Application Response Measurement | |
| BCM | Business Continuity Managementplan | |
| CAB | Change Advisory Board | |
| CAB/EC | Change Advisory Board / Executive Committee | |
| CCTA | Central Computers and Telecommunications Agency | |
| CDB | Capacity Database | |
| CI | Configuration Item | |
| CM | Configuration Management | |
| CMDB | Configuration Management Database | |
| DHS | Definitive Hardware Store | |
| DSL | Definitive Software Library | |
| ISEB | Information Systems Examination Board | |
| ITIL | IT Infrastructure Library | |
| ITSM | Information Technology Service Management | |
| itSMF | IT Service Management Forum | |
| KVP | Kontinuierlicher Verbesserungsprozess | |
| MTBF | Meantime Between Fallures | |
| MTBSI | Meantime Between System Incidents | |
| MTTR | Meantime To Repair | |
| OLA | Operational Level Agreement | |
| PIR | Post Implementation Review | |
| PM | Problem Management | |
| RFC | Request for Change | |
| RIM | Relational Database Management System Interface Module | |
| SCI | Software Configuration Item | |
| SIP | Service Improvement Program | |
| SLA | Service Level Agreement | |
| SLM | Service Level Management | |
| SLR | Service Level Requirement | |
| SLU | Service Level Understandig | |
| SM | Service Management | |
| SPOC | Single Point of Contact | |
| UC | Underpinning Contract | |